Welcome to Hyde Street Practice: 57 Hyde Street, Adelaide

Gender Wellbeing Service

The Gender Wellbeing Service is a free service and safe space for people who are questioning their gender or who identify as Trans or Gender Diverse, as well as their families, friends and other support people.

The Gender Wellbeing Service is a supportive, gender affirming, peer driven and individually focused service. We aim to provide a high quality service, which acknowledges human rights and ensures respect, dignity and confidentiality.



We offer a Peer Support Program for Trans and Gender Diverse people including a Peer Support Worker and a team of volunteers with lived experience of gender diversity. Our Peer Support Worker provides short term, goal orientated support for people 12 years old and over which is tailored to each person’s need. This includes referral pathways to additional services and supports. Our volunteers offer one-one informal support for Trans and Gender Diverse people who are 18 years old and over and their supports from a lived experience perspective.

Note: Our Peer Support services do not replace professional counselling.



The Gender Wellbeing Service provides non-crisis confidential counselling for Trans and Gender Diverse people who are 12 years old and over with mild to moderate mental health concerns. To access our counselling service, a Mental Health Care Plan is required from a GP. Our Counsellor is an Accredited Mental Health Social Worker and can provide counselling around a range of challenges impacting on the mental health and wellbeing.

Note: Counselor is not able to clinically diagnose gender dysphoria. Assistance in referral to other professionals for this purpose is available through Counselling or Peer Support Program.

See SHINE SA’s Gender Wellbeing Service flyer below for more information.


Please fill out the Contact Gender Wellbeing Service , alternatively, call 7099 5320 or 7099 5322, leave your details (including a contact phone number and best time to call within working hours) and the Peer Support Worker will be in contact at the earliest convenience.

If you are a GP, health professional or other professional, please complete the Contact Gender Wellbeing Service form and indicate your profession and/or practice/organisation and brief summary of the purpose for your contact.


Crisis Services

If it is an emergency, please phone 000 (Police, Ambulance or Fire Service).

If you are in crisis, or the person you are supporting is in crisis, the following free services can provide immediate support:

  • Mental Health Triage Service: 13 14 65 (available 24 hours a day, 7 days a week)
  • QLife: 1800 184 527 (available 3pm to midnight) QLife is a counselling and referral service for people who are lesbian, gay, bisexual, trans, and/or intersex (LGBTI).
  • Lifeline: 131 114 (available 24 hours a day, 7 days a week)
  • Kids Helpline: 1800 551 800 (available 24 hours a day, 7 days a week) This service is available for kids and young people (up to 25 years of age).
  • Suicide Call Back Service: 1300 659 467 (available 24 hours a day, 7 days a week)”


For more information and resources please visit The Gender Wellbeing Service page on the SHINE SA website by clicking here.

The Gender Wellbeing Service Flyer can be downloaded here